Horizons Dental Care – Frequently Asked Questions
At Horizons Dental Care, we want every patient to feel informed, comfortable, and confident in their care. Below, you’ll find answers to some of the most common questions we receive about our services, payment options, insurance, and what to expect during your visits. If you don’t see your question here, feel free to reach out — our team is always happy to assist you.
We’re a family and general dentistry practice. We provide comprehensive dental services, including general dentistry, cosmetic procedures, orthodontics (like Invisalign), dental implants, emergency care, and pediatric dentistry.
Yes, we’re always welcoming new patients. You can book an appointment online or contact us directly.
We accept most major insurance providers, including Sun Life, Manulife, Canada Life, Green Shield, and Blue Cross. We also accept government programs like CDCP, IFHP, and NIHB.
At this time, Horizons Dental Care does not accept ODSP, Ontario Works, or Healthy Smiles Ontario programs. However, we do accept most private insurance plans and government programs such as CDCP, IFHP, and NIHB. If you have any questions about your coverage, our team is happy to assist you.
Yes, we provide direct billing to most insurance companies, reducing your out-of-pocket expenses at the time of your visit.
We accept debit, credit cards (Visa, MasterCard, American Express, Discover), e-transfers, and cash. Financing options are also available through Humm and iFinance.
Yes, Horizons Dental Care is fully wheelchair accessible. We are located on the first floor of the building, with easy access via elevator for both manual and motorized wheelchairs. Our office is designed to accommodate all mobility needs, ensuring a smooth and comfortable visit.
Your initial appointment includes a comprehensive oral exam, panoramic and bitewing X-rays, and a personalized treatment plan.
Yes, we provide emergency dental care. If you’re experiencing a dental emergency, please contact us immediately.
Our office is open Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 2:00 PM. Saturday appointments are available by special request.
Yes, we’re conveniently located on Carling Avenue with easy access to public transportation and free parking available.
Absolutely! We provide pediatric dental services tailored to children’s unique needs.
Our team speaks multiple languages, including English, Portuguese, Hindi, Arabic, and Ukrainian, to better serve our diverse community.
Yes, we offer professional teeth whitening options, including in-office treatments and take-home kits like Opalescence Go.
We recommend regular check-ups every six months to maintain optimal oral health.
Yes, we offer Invisalign and other clear aligner treatments to help straighten your teeth discreetly.
You can book an appointment by calling us at (613) 695-7337, sending a message via WhatsApp, or using our online booking system on our website.
